Cannot download canon eos utility photo file

Notice on which image the error occurs and then uncheck that image so it is not included in the download. See if that helps. This is odd. Is the error message a Windows dialog or an EOS error message? In any case, it's easy enough to try an external reader. Please post what you find out. Good luck. I think the reader does matter, if for no other reason than the fact that uploads from a reader are faster than from the camera.

In this case, though, a reader also serves to eliminate two possible sources of Dan's upload problem, the camera itself and the EOS Utility software. My reasoning is that it's critical to get the images uploaded and secured first. After that, there's plenty of time to troubleshoot the original problem Sure, try the card reader. But as you know, many people do transfer their photos successfully using the USB cable, and at some point you maybe with help from a PC expert need to diagnose the original problem.

If your PC is corrupting your security settings, other things will get corrupted too! It is not the reader. Caution Do not connect the camera to a computer before you install the software.

The software will not be installed correctly. The software cannot be installed unless the computer is connected to the internet. See your browser's documentation for specific instructions. These functions include downloading and displaying images, remote shooting, and camera control for each setting.

For download instructions follow the steps below. Have your camera's Serial Number ready before you begin. EOS Utility is an application that brings together functions to communicate with the camera. Search for your product to get started. Provide your booking code and email address you used for the registration, we will re-send the confirmation email to you.

Hong Kong. Consumer Switch to: Business. Consumer Business. Support Search Download. Contact Us. Images cannot be downloaded to the computer [There are no images in the camera or memory card that match download conditions] Last Updated : Jan Issue Number : Refer to the following explanation if images cannot be successfully downloaded to the computer using EOS Utility.

All of the images in the camera have previously been downloaded and there are no new images, or the [Settings for downloaded images] in the [Settings] of EOS Utility are set to [Images not yet downloaded].